Volkswagen Emission Information

On this website you will find information and answers to some of your key questions regarding the Emissions situation. If you have any further questions please contact us on 1800 504 076.

VIDEO UPDATE - 8th June 2016
Volkswagen Group Australia Managing Director – Michael Bartsch

CURRENT STATUS

Volkswagen Group Australia has begun its voluntary recall program to address vehicles affected by the global emissions matter, starting with affected Amaroks.

We are working closely with Volkswagen Germany to develop a prompt resolution for other affected vehicles and in the meantime commit to keeping owners informed of all developments.

UNDERSTANDING THE UPDATE

The update for the majority of affected vehicles is an update to the vehicle software. This adjustment will be relatively quick and has been made possible with advances in diesel engine technology. Vehicles fitted with a 1.6 litrediesel EA 189 engine will additionally be fitted with a minor hardware upgrade in the form of a "flow rectifier".

An overview of the technical solution can be viewed on our global YouTube channel.

WHAT HAPPENED

Software installed on some of our vehicles permitted deviations in nitrogen oxide emissions (NOx) performance depending on whether the vehicle was running during a regulatory compliance-related test cycle or running outside the test cycle during normal road use.

CARS AFFECTED

Diesel Volkswagen vehicles with a 1.6L or 2.0L 4 cylinder TDI engine, manufactured between 2008-2015. For specific vehicles and years please refer to the Q&A below.

FAQ's

Q: What vehicles are affected?

A: The vehicles that are affected by the problem are equipped with diesel engines of the type EA 189 manufactured from about 2008 onwards. To see if your vehicle is affected, please visit http://volkswagendieselinfo.com.au and click on the “Check if my vehicle is affected” section. You will need your VIN number, which can be found in front of your service book or at the bottom of your windscreen (as you look into the vehicle from the outside).

Q: What is the problem with the affected vehicles?

A: Vehicles fitted with Type EA 189 engines contain software that affects the values of nitrogen oxide (NOx) readings in different modes.

Q: How can I tell if my vehicle is affected?

A: The chassis number (VIN) is the only certain way to identify the vehicles. With the VIN, you are able to check on our website if your car is affected or, if you have it available, I can check for you now. Petrol engines are not affected by the NOx issue. Only the Diesel EA1 189 engines are affected.

Q: What is the update?

A: The update involves a software update to the on-board emissions management system in both the 1.6 litre and 2.0 litre variants of the EA189 diesel engines. In vehicles with the 1.6 litre EA189 diesel engine, a minor hardware update, a "flow rectifier", will also be installed.

An overview of the update can be viewed on our dedicated Diesel Info website at: http://volkswagendieselinfo.com.au.

Q: Will the update carried out on the vehicle have a negative effect on the performance or fuel economy?

A: The intention is that the implementation of the update will not have a negative effect on performance or fuel economy. In Australia, we have started the voluntary recall initially with the Volkswagen Amarok. The results of the Amarok update have been approved by the Federal Motor Transport Authority in Germany and independently tested by TÜV NORD (technical inspection association) – both confirm there is no material impact to vehicle performance or fuel economy and that the vehicles remain safe to drive. These results have been accepted by the relevant Australian governing bodies.

Q: Is it safe to continue using the car until it can be inspected/repaired?

A: Yes, each vehicle remains safe to drive.

Q: How is Volkswagen going to compensate me for this situation?

A: The software update and, where necessary, the installation of a minor hardware component will be provided free of charge. The update has been designed to minimise disruption to your driving experience.

Q: Why is Volkswagen dealing with this issue differently in Australia compared with other countries like the US?

A: Emission regulations and vehicle standards vary from country to country. The affected vehicles in the USA are subject to much stricter laws in relation to emissions figures. The US market is also a special market due to its specific situation with regard to diesel vehicles and is not comparable with other markets.

In Australia, we are conducting a voluntary recall to update your vehicle’s engine management software and where necessary, install a minor hardware component.

Q: Will this effect the residual value of the car?

A: Volkswagen Australia is not aware of any material impact on residual values of affected vehicles. Once the update is implemented, we do not believe that there will be any effect on the car's value.

Q: Why is it taking so long for Volkswagen to finally rollout measures to help the customers affected?

A: Several brands, various markets and models, and different model variants and years must be considered. Due to the number of model variants affected, there will be a phased release of the software updates. Volkswagen Australia will be in contact with each customer as soon as information about their vehicle becomes available.

Q: Do I have to bring in my vehicle for service now?

A: No, all affected vehicles are safe and able to be driven. As soon as the technical update to service the vehicles are identified and available for the Australian Market, all customers will be notified by Volkswagen Group Australia.

Amarok solution detail

The recall work for the affected Amarok is a straightforward software update of the vehicles engine control unit

The results of this update have been approved by the Federal Motor Transport Authority in Germany and independently tested by TÜV NORD (technical inspection association) – both confirm there is no material impact to vehicle performance or fuel economy and that the vehicles remain safe to drive. These results have been accepted by the relevant Australian governing bodies.

To learn more about what happens as part of the recall, please watch the below video

Check if my vehicle is affected

If you currently own a 1.6L or 2.0L 4 cylinder TDI Volkswagen, your vehicle may be affected. Please enter your VIN in the box below to confirm whether your vehicle is involved.

We can inform you that the Type EA 189 engine built into your vehicle with the Vehicle Identification Number , you submitted as at is affected by software that causes discrepancies in the values for oxides of nitrogen (NOx) during laboratory testing. Your car is safe from a technical standpoint.

We apologise for the situation and can assure you that Volkswagen Germany are working hard to develop a technical solution. Volkswagen will cover the cost for any necessary measures.

Thank you for submitting your current details. We will be in touch with you shortly with next steps.

Please provide your current contact details so we can contact you with further updates.

Customers who would like further information can contact our customer call centre on 1800 504 076, 24 hours a day seven days a week.

Dear Volkswagen customer,

We wish to confirm that your vehicle with the Vehicle Identification Number you submitted as at , is not affected.

To ensure we can keep you informed with any further developments as it becomes available to us please provide your current contact details below.

Thank you for submitting your current details. We will be in touch with you shortly with next steps.

Customers who would like further information can contact our customer call centre on 1800 504 076, 24 hours a day seven days a week.

Recent updates

29th June 2016
Volkswagen Group Australia reassures owners.
Click here to see more

28th June 2016
Volkswagen Group Australia diesel Amarok update.
Click here to see more

29th February 2016
Volkswagen Group Australia commences diesel emission recall - Amarok first affected model to be recalled.
Click here to see more

15th December 2015
Confirmation that no Australian vehicles are impacted by the previously reported CO2 issue.
Click here to see more

26th November 2015
Video explaining technical correction measures for the EA 189 diesel engines.
Click here to view video

26th November 2015
Technical measures for the EA 189 diesel engines affected presented to the German Federal Motor Transport Authority.
Click here to see more

14th November 2015
Next step in clarifying the CO2 issue.
Click here to see more

28th October 2015
Matthias Müller unveils next steps for the Volkswagen Group.
Click here to see more

9th October 2015
Volkswagen Group Australia announces Voluntary Recall of affected diesel vehicles.
Click here to see more

9th October 2015
Volkswagen Group Australia - Update to number of Vehicles affected by diesel emissions issue.
Click here to see more

7th October 2015
Volkswagen Group Australia announces next steps in its action plan to address the worldwide diesel emissions issue.
Click here to read more