Volkswagen Emission Information

On this website you will find information and answers to some of your key questions regarding the Emissions situation. If you have any further questions please contact us on 1800 504 076.

WHAT HAPPENED

Software installed on some of our vehicles permitted deviations in nitrogen oxide emissions (NOx) performance depending on whether the vehicle was running during a regulatory compliance-related test cycle or running outside the test cycle during normal road use.

CARS AFFECTED

1.6L or 2.0L 4 cylinder TDI Volkswagens manufactured between 2008-2015. For a full list of vehicles please see the Q&A below.

We have written to all affected customers to advise on next steps with the rectification process expected to roll out this year.    

CURRENT STATUS

Volkswagen Group Australia has begun its voluntary recall program to address vehicles affected by the global emissions matter, starting with 8,694 affected Amaroks. Other models in the program will follow in the coming months.

For more information please click here.

UNDERSTANDING THE FIX

The remedy for the majority of affected vehicles is an adjustment to the vehicle software. This adjustment will be relatively quick and has been made possible with advances in diesel engine technology.

An overview of the technical solution can be viewed on our global YouTube channel.

Check if my vehicle is affected

If you currently own a 1.6L or 2.0L 4 cylinder TDI Volkswagen, your vehicle may be affected. Please enter your VIN in the box below to confirm whether your vehicle is involved.

We can inform you that the Type EA 189 engine built into your vehicle with the Vehicle Identification Number , you submitted as at is affected by software that causes discrepancies in the values for oxides of nitrogen (NOx) during laboratory testing. Your car is safe from a technical standpoint.

We apologise for the situation and can assure you that Volkswagen Germany are working hard to develop a technical solution. Volkswagen will cover the cost for any necessary measures.

Thank you for submitting your current details. We will be in touch with you shortly with next steps.

Please provide your current contact details so we can contact you with further updates.

Customers who would like further information can contact our customer call centre on 1800 504 076, 24 hours a day seven days a week.

Dear Volkswagen customer,

We wish to confirm that your vehicle with the Vehicle Identification Number you submitted as at , is not affected.

To ensure we can keep you informed with any further developments as it becomes available to us please provide your current contact details below.

Thank you for submitting your current details. We will be in touch with you shortly with next steps.

Customers who would like further information can contact our customer call centre on 1800 504 076, 24 hours a day seven days a week.

Latest news

29th February 2016
Volkswagen Group Australia commences diesel emission recall - Amarok first affected model to be recalled.
Click here to see more

15th December 2015
Confirmation that no Australian vehicles are impacted by the previously reported CO2 issue.
Click here to see more

26th November 2015
Video explaining technical correction measures for the EA 189 diesel engines.
Click here to view video

26th November 2015
Technical measures for the EA 189 diesel engines affected presented to the German Federal Motor Transport Authority.
Click here to see more

14th November 2015
Next step in clarifying the CO2 issue.
Click here to see more

28th October 2015
Matthias Müller unveils next steps for the Volkswagen Group.
Click here to see more

9th October 2015
Volkswagen Group Australia announces Voluntary Recall of affected diesel vehicles.
Click here to see more

9th October 2015
Volkswagen Group Australia - Update to number of Vehicles affected by diesel emissions issue.
Click here to see more

7th October 2015
Volkswagen Group Australia announces next steps in its action plan to address the worldwide diesel emissions issue.
Click here to read more

FAQ's

Q: What is the problem on the affected vehicles?

A: The emissions levels may not meet the regulatory requirements when the affected vehicle is driven under normal conditions.

Q: Which vehicles are affected by the fault?

A: Volkswagen Passenger Cars

  • Golf (2009-2013) 1.6 TDI / 2.0 TDI
  • Golf Wagon (2009-2013) 1.6 TDI / 2.0 TDI
  • Polo (2009-2014) 1.6 TDI
  • Jetta (2009-2015) 1.6 TDI / 2.0 TDI
  • Passat CC (2008-2012) 2.0 TDI
  • Volkswagen CC (2011-2015) 2.0 TDI
  • Passat (2008-2015) 2.0 TDI
  • Eos (2008-2014) 2.0 TDI
  • Tiguan (2008-2015) 2.0 TDI

Volkswagen Commercial Vehicles

  • Caddy (2010-2015) 1.6 TDI / 2.0 TDI
  • Amarok (2011-2012) 2.0 TDI

Q: Do I have to bring in my vehicle for service now?

A: No, all affected vehicles are safe and able to be driven. As soon as the technical solutions to service the vehicles are identified and available in the various markets, all customers will be notified by Volkswagen Group Australia.

Q: Is it safe to continue using the car until it can be inspected / repaired?

A: Yes, you can continue to drive the car.

Q: How to find your VIN?

A: You can find your VIN in the front of your service book or at the bottom of your windscreen (as you look into the vehicle from the outside).
The VIN will look like this:
WVWZZZ1KZBP000001
Take care when you enter the VIN details of your vehicle. Please enter your VIN in upper case. Failure to input these correctly could return an incorrect result.